So, on from my flat tyre adventures, and I find myself at the tyre repair shop. You know, the one that you can't get better than...?
The man at the counter takes all the details, and replaces the tyre which is covered by the Motability scheme of which I am an enthusiastic member. Incidentally, it's the wall of the driver's side rear tyre which went. I'm sure it's due to all the 'kerbing' involved ingetting the car in as close as possible to the pavement to make the dismount easier.
The tyre is replaced, but then I ask the man (who clearly works mostly behind the desk) if he would be so good as to put the wheel back on the cage uner the car.
"You'll have to wait, as all the bays are occupied."
"No, sorry, I meant could you just put the wheel back on the rame under the car?"
"I can't The bays are all busy, and I need the jack, otherwise I'd have to crawl around on the ground."
At what point did garage mechanics object to being in contact with the forecourt? He managed to put on gloves and replace the tyre, could he not don overalls if necessary, and pop the wheel back in the cage? It would take two minutes, surely.
"You know what? Just put it in the boot, and I'll do it myself."
So he does. And I do. OK, so I have to get out of my wheelchair and onto the ground to do it, but I don't care. And anyway, F**k him if he can't be bothered.
It's funny how such a relatively small thing can spoil what would otherwise have been a perfect customer experience.
The man at the counter takes all the details, and replaces the tyre which is covered by the Motability scheme of which I am an enthusiastic member. Incidentally, it's the wall of the driver's side rear tyre which went. I'm sure it's due to all the 'kerbing' involved ingetting the car in as close as possible to the pavement to make the dismount easier.
The tyre is replaced, but then I ask the man (who clearly works mostly behind the desk) if he would be so good as to put the wheel back on the cage uner the car.
"You'll have to wait, as all the bays are occupied."
"No, sorry, I meant could you just put the wheel back on the rame under the car?"
"I can't The bays are all busy, and I need the jack, otherwise I'd have to crawl around on the ground."
At what point did garage mechanics object to being in contact with the forecourt? He managed to put on gloves and replace the tyre, could he not don overalls if necessary, and pop the wheel back in the cage? It would take two minutes, surely.
"You know what? Just put it in the boot, and I'll do it myself."
So he does. And I do. OK, so I have to get out of my wheelchair and onto the ground to do it, but I don't care. And anyway, F**k him if he can't be bothered.
It's funny how such a relatively small thing can spoil what would otherwise have been a perfect customer experience.
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